Return & Refund Policy

Read the following Sales Condition about the right of withdraval and the return:

You have the right of withdrawal.

7.1. Under Article 52 to 59 of legislative decree 6 September 2005, no. 206 including subsequent amendments and additions (“Consumer Code”), you are allowed to cancel the sales contract concluded on the Website, without justification and without incurring any costs other than those provided for in Article 56, paragraph 2, and Article 57, within 14 days.

This period of 14 days starts to run:

• from the day you – or a third party other than the carrier and designated by you to receive the goods – acquire physical possession of the goods or
• where multiple goods are ordered in one order but are delivered separately, from the day you – or a third party other than the carrier and designated by you to receive the goods – acquire physical possession of the last good.

To exercise your right of withdrawal you can just send to us – within 14 days of the day you take physical possession of the goods – a communication with the intention to terminate the Contract (you can also use the withdrawal form provided at the following link and copied in the footnote of Conditions). For this purpose, we suggest you to use the online procedure available on the website, scrolling down to the Footer (at the bottom of the page) and clicking on “MAKE A RETURN”. In this case, we will send you straight away a confirmation of the withdrawal that you can download and store.

7.3. You can either:

• send an email at assistenzapdu@deziro.it
• send a registered letter with return receipt.

7.4. You will lose the right to withdraw for sealed audio or visual recordings or software if you unsealed them after delivery.

7.5. You are responsible for loss in value of any products supplied, if the loss is the result of unnecessary handling by you, according to article 57, paragraph 2, of Consumer Code.

7.6. Within 48 hours – non-working days excluded – after being informed of your decision to withdraw, we give you instructions to return your order; more precisely we send you, via email, a return authorization form and a return label with all the information for a correct shipping (authorization number, your data, delivery address, courier data). We bear the costs of returning the goods. We ask you to:

• carefully pack the Products (if it is possible, use the original packaging, with the original labels, the tools, the instructions and the warranty). The original packaging will prevent possible shipping damages. Print the return authorization you received via email and put it in the package. Print the return label you received via email and glue it on the package(s);
• give the package to the courier sent from PDU within 14 days of the day you received the return instructions and document (that is the email with the return label and authorization).

7.7. We will refund you the amounts you paid, including the shipping costs, within 14 days of the day we received your communication with the intention to exercise the right of withdrawal. In case the Products are delivered to the courier incomplete or damaged, we reserve the right to refuse or reduce your refund, sending you a prompt communication about what happened and our position. If during the order you chose a shipping method which is not the cheapest available, we reserve the right to refund only the amount provided for the cheapest delivery method. For the refund, we will use the same means of payment as you used for the order, unless we come to a different agreement. Anyways, you will not incur any fees for such refund.

7.8. Notwithstanding the right of withdrawal of Article 52 to 59 of the Consumer Code, we allow you to cancel your order within 30 days of the day you take possession of the goods. Nevertheless, in this case, the delivery cost to return the Products will be at your expense. To exercise this right, you have to use the online procedure available on the website, scrolling down to the Footer (at the bottom of the page) and click on “MAKE A RETURN”. Our Customer service will send to you the return authorization document, as said before, but you will have to arrange the shipping and bear the cost of returning the goods with a courier of your choice.

7.9. Under Article 59 of Consumer Code, “the right of withdrawal shall not apply to:

• a) service contracts after the service has been fully performed if the performance has begun with the consumer prior express consent, and with the acknowledgement that he/she will lose his/her right of withdrawal once the contract has been fully performed by the trader;

• b) the supply of goods made to the customer specifications or clearly customised;

• c) the supply of sealed audio or video recordings or computer software which were unsealed after delivery;
• d) the provision of digital content not supplied on a tangible medium if the performance has begun with the consumer prior express consent and his/her acknowledgment that hereby loses his/her right of withdrawal.