- INTRODUCTION
1.1. Please read carefully before browsing the website and/or proceed with the buying process:
• the following general conditions (“Conditions”) that set the use of the website https://pdumusic.com/ (“Website”) and the sale of physical Products on it (“Products”);
• the Cookie Policy (available at this link [] clicking on “Cookie Policy and Preferences” a new tab will open and you will be able to change your preferences) and the Personal Data Protection Notice (available at the following link [] – together “Data Protection Policies”).
1.2. We suggest you to save the Conditions and the Data Protection Policies, for example on the hardware of the device used to access the website.
1.3. Our Conditions and Policies could be changed, integrated and updated over time. The use of the website and the purchases made using it are ruled by the Conditions and Data Protection Policies in force at the time of the use and/or purchase.
1.4. We are at your complete disposal for any request, doubt or clarification on our Conditions and Data Protection Policies or for a better use of the website. In case of need, please use the following contacts. - INFORMATION ABOUT US
2.1. Site management and Products sale are operated by PDU Italia S.r.l., a sole shareholder with registered office in Rome, Via Giovanni Nicotera n. 29, Tax and VAT number: 16288441005, N. REA RM-1647013, fully paid-up authorized capital € 10.000,00 (“PDU”).
2.2. Contacts:
• telephone number: +39 0774 344169232
• email address: assistenzapdu@deziro.it
• contact form: available on this page
2.3. All the contacts are also available in the “Contacts” page of this Website. - CONTENT ACCURACY
3.1. We make every reasonable effort to ensure:
• that the content of this website is kept up to date, and that it is accurate and complete. However, the possibility of errors cannot be entirely ruled out. Therefore, information and documents published on this website could present errors or typos;
• a safe and seamless access to the website. Nevertheless, access and browsing could be fully or partly interrupted and the Website itself or the web server could be attacked by virus or other malware.
Therefore, we kindly ask you to take basic Users precautions (such as installing an appropriate Antivirus software on your device) and immediately notify us in case one of the aforementioned circumstances occurs. - PRODUCTS PURCHASING PROCESS
4.1. In order to make a purchase on the Website you must be at least 18 and be signed-up according to our procedure and having provided the requested information. You can sign-up at the following link.
4.2. Our purchasing process follows this steps:
i. select the Product or Products you’re interested in, verifying characteristics, delivery information and possible limitations;
ii. add the products to your cart;
iii. enter a promotional code (if you have one);
v. select the shipping method;
vi. specify where you want to receive the Products and check delivery time and costs;
vii. select one of the payment method available on the Website and provide information, if required;
viii. accept the Conditions and read the Data Protection Policies;
ix. before confirming your order, please verify your selection, the total price, including delivery costs, and every other aspect of the contract;
x. pay the total cost of the Products you selected and confirm your purchase order. Please be aware that the confirmation imposes an obligation to pay, as expressly indicated on the send button.
4.3. Within a few minutes from the purchase, we’ll send you an email at the address you use to sign up, detailing:
i. the order confirmation with all the information about the purchase (for example identification number, price and the other products information, the purchaser data, the delivery address and date);
ii. a copy of the Conditions;
iii. a copy of the form to exercise the right of withdrawal through a link. - PRODUCTS DELIVERY
5.1. We deliver our Products to the Countries available in the drop-down list.
5.2. We will inform you of any unexpected delay, due to extraordinary circumstances, as soon as we know, and you can choose to rearrange delivery or cancel the order and be refunded any amounts you paid for that order, being granted all the rights recognized by the Legislative Decree n. 206/2005 (“Consumer Code”).
5.3. Should we not be able to rearrange deliver of point 5.2, you can terminate the contract and be refunded any amounts you paid, being granted all the rights recognized by the Consumer Code.
5.4. We are not responsible for late, missed or failed delivery due to errors or missing details about the address and/or the addressee specified during the order. At the same way, we are not responsible for failed delivery attempt if you are not available. In this case, we terminate the contract and we refund you any amounts you paid, but we reserve the right to recover any additional expenses incurred.
5.5. A signature is always required for the delivery. In the circumstance that there is nobody at home at the time of the delivery, please contact the designed courier.
5.6. Risk of loss or for damage to the Products passes to you at the time you take physical possession of the goods. - PRICING AND PAYMENT METHODS
6.1. The displayed price of Products always includes VAT and any other applicable tax.
6.2. We accept the following methods of payment: Visa, Mastercard, Paypal, American Express, Maestro, Visa Electron. To reduce the risk of unauthorized access, your card data will be encrypted. - RIGHT OF WITHDRAWAL
You have the right of withdrawal.
7.1. Under Article 52 to 59 of the Consumer Code, you are allowed to cancel the consumer contract concluded on the Website, without justification and without incurring any costs other than those provided for in Article 56, paragraph 2, and Article 57, within 14 days.
This period of 14 days starts to run:
• from the day you – or a third party other than the carrier and designated by you to receive the goods – acquire physical possession of the goods or
• where multiple goods are ordered in one order but are delivered separately, from the day you – or a third party other than the carrier and designated by you to receive the goods – acquire physical possession of the last good.
7.2. To exercise your right of withdrawal you can just send to us – within 14 days from the day you take physical possession of the goods – a communication of the intention to terminate the Contract (you can also use the withdrawal form provided at the following link.
7.3. You can either:
i. send an email at info@pdumusic.com;
ii. send a registered letters with return receipt.
7.4.You are responsible for loss in value of any products supplied, if the loss is the result of unnecessary handling by you, according to article 57, paragraph 2, of Consumer Code.
7.5. Within 48 hours – non-working days excluded – after being informed of your decision to withdraw, we give you the instructions to return your order; more precisely we send you, via email, a return authorization form and a return label with all the information for a correct shipping (authorization number, your data, delivery address, courier data). We bear the costs of returning the goods. We ask you to:
i. carefully pack the Products (if it is possible, use the original packaging, with the label, the tools, the instructions and the warranty). The original packaging will prevent possible shipping damages. Print the return authorization you received via email and put it in the package. Print the return label you received via email and glue it on the package(s);
ii. give the package to the courier sent from PDU within 14 days from the day you receive the return instructions and document (that is the email with the return label and the authorization).
7.6. We will refund you the amounts you paid, including the shipping costs, within 14 days of the day we received your communication with the intention to exercise the right of withdrawal. In case the Products are delivered to the courier incomplete or damaged, we reserve the right to refuse or reduce your refund, sending you a prompt communication about what happened and our position. If during the order you chose a shipping method which is not the cheapest available, we reserve the right to refund only the amount provided for the cheapest delivery method. For the refund, we will use the same means of payment as you used for the order, unless we come to a different agreement. Anyways, you will not incur any fees for such refund.
7.7. Notwithstanding the right of withdrawal of Article 52 to 59 of the Consumer Code, we allow you to cancel your order within 30 days of the day you take possession of the goods. Nevertheless, in this case, the delivery cost to return the Products will be at your expense. To exercise this option, please use the contact form available here. Our Customer service will send to you the return authorization document, as said before, but you will have to arrange the shipping and bear the cost of returning the goods with a courier of your choice.
7.8. Under Article 59 of Consumer Code, “the right of withdrawal shall not apply to:
a) service contracts after the service has been fully performed if the performance has begun with the consumer prior express consent, and with the acknowledgement that he/she will lose his/her right of withdrawal once the contract has been fully performed by the trader;
b) the supply of goods made to the consumer specifications or clearly customised (i.e.: tapes especially made for you);
c) the supply of sealed audio or video recordings or computer software which were unsealed after delivery;
d) the provision of digital content not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his/her acknowledgment that hereby loses his/her right of withdrawal.”
- LEGAL GUARANTEE OF CONFORMITY
8.1. Any consumer has legal guarantee of conformity of articles 128 et seq. of Consumer Code. We suggest you to always keep a copy of any documents regarding the purchase, such as the order, the invoice, the delivery note, the order confirmation email.
8.2. According to the law, we are responsible for any lack of conformity in the Products which exists at the time of sale and becomes apparent within 2 years from delivery. You can report the lack of conformity via email or through the contact form. In any case, the action to enforce the rights regarding defects shall laps within 26 months after the delivery of the goods.
8.3. It’s our responsibility to take delivery of the defective Products to verify if the malfunctioning depends on a lack of conformity. Especially:
i. we are always liable to verify the defects which become apparent within one year of the time when the goods were delivered, because shall be presumed to have existed at the time when the goods were delivered;
ii. Elapse the first year after the delivery of the goods, we reserve the right to ask for reimbursement of the sum – previously notified to the consumer – paid for the check, only if the malfunctioning does not depend on a lack of conformity.
8.4. At his/her discretion, the consumer may request to repair or replace the goods, free of charge in either case, unless the remedy requested is impossible or disproportionate. A remedy shall be considered disproportionate if it imposes costs on us which, in comparison with the other remedy, are unreasonable, taking into account:
a) the value the goods would have if there was no lack of conformity;
b) the significance of the lack of conformity;
c) whether the alternative remedy could be completed without significant inconvenience to the consumer.
8.5. The repairs or replacements shall be completed within a reasonable time from the request.
8.6. At their discretion, the consumers may require an appropriate reduction of the price or have the contract rescinded. - CUSTOM GOODS AND ON DEMAND PRODUCTS
9.1. In some sections of the Website, we offer the possibility to customised some Products with writings, symbols or other visual elements (“Customisation Elements”).
9.2. The personalisation request presupposes the guarantee, by the buyer, of being authorized to use the Customisation Elements and that their use does not violate any third party rights.
9.3. We reserve the right to decline, however, the personalisation or to cancel the order if the Customisation Elements appear inappropriate, property of a third party or, in any other way, illegal or harmful to us or to third parties.
9.4. In some sections of the Website, we offer ON DEMAND Products (in other words products made upon Client request); the right of withdrawal and the Return policy shall not apply to this Products, with the exception of legal guarantee of conformity. - INTELLECTUAL PROPERTY
By accessing this Website, you acknowledge and agree that copyright, trademarks and any other intellectual property right on items and contents displayed on it, shall remain our exclusive property or of those who granted us the license to use them. - APPLICABLE LAW – JURISDICTION
11.1. The use of the Website and the purchase of the Products are regulated by the Italian law.
11.2. If you are a Consumer, for any dispute resulting from or concerning the use of the Website or the purchase of the Products, the competent court is that of your place of residence or domicile, if located in Italy.
11.3. As required by EU Regulation no. 524/2013 it is possible to try to resolve potential disputes through the European ODR platform (Online Dispute Resolution) http://ec.europa.eu/consumers/odr. - CUSTOMS DUTIES
All possible customs duties are charged to the customer. - INVOICE
To require the invoice, fill the form at https://pdumusic.com/en/contacts/ writing invoice data and order number